Refund & Return Policy

At Yager Martin, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help you with easy returns and exchanges.

Return & Exchange Window

  • We offer a 7-day return and exchange policy from the date of delivery.
  • Requests initiated after 7 days of delivery will not be eligible for a return or exchange.

Eligibility Criteria

To be eligible for a return or exchange, please ensure that:

  • The item is unused, unwashed, and in the same condition that you received it.
  • The item is in its original packaging with all tags, labels, and hygiene seals intact.
  • Proof of purchase (order number or email confirmation) is provided.

Non-Returnable Items:

  • Final sale or clearance items (unless defective or damaged upon arrival).
  • Gift cards or promotional vouchers.

Combo Packs & Bundles

  • For combo packs (e.g., Pack of 4 T-shirts), partial returns are not allowed. The complete pack must be returned in unused condition with all items included.
  • If individual items within a bundle have a sizing issue, an exchange for the specific size can be requested without returning the full bundle.

How to Initiate a Return or Exchange

  1. Contact our Customer Support team via email at [contact@yagermartin.com] or WhatsApp at [+91 8796689758] within 7 days of receiving your order.
  2. Provide your Order ID, mobile number, and the reason for return/exchange (along with clear photos if the item is damaged or defective).
  3. Once approved, our team will arrange a reverse pickup from your delivery address.

(Note: If reverse pickup is unavailable in your pin code, we may request you to self-ship the parcel to our warehouse. Return shipping fees may apply depending on the reason for return.)

Refund Process

  • Inspection: Once we receive your returned item at our warehouse, it will undergo a quality inspection.
  • Prepaid Orders: Upon approval, refunds for prepaid orders will be credited back to your original payment method (Credit/Debit Card, Net Banking, UPI) within 5 to 7 business days.
  • Cash on Delivery (COD) Orders: For COD orders, refunds will be issued as store credit/gift card or transferred via UPI/Bank transfer once you provide your account details.

Note: A standard return shipping and handling fee of ₹100.00 will be deducted from the final refund amount for all return requests.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please inform us within 24 to 48 hours of delivery with an unboxing video or pictures. We will arrange a free replacement or full refund immediately.

Contact Us

If you have any questions regarding our Refund & Return Policy, feel free to reach out:

  • Email: [contact@yagermartin.com]
  • WhatsApp / Phone: [8796689758]
  • Operating Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST